1. Introduction

Urban Repair Service is dedicated to providing fast, reliable, and trustworthy repair services. Our refund and service policy ensures peace of mind and a fair experience for all customers.

2. What This Policy Covers

This policy applies to all in-home and in-shop repair services provided by our certified technicians, including parts used or replaced during the process.

3. Our 30-Day Service Warranty

If your appliance fails again due to the same issue within 30 days of service, we will re-diagnose and repair it at no cost. Our goal is lasting repair and full customer satisfaction.

4. Warranty on Replaced Parts

We offer warranties ranging from 7 days to 6 months, depending on the appliance and the nature of the issue. This ensures that you receive not only immediate but also lasting solutions.

5. When Refunds Are Applicable

You may be eligible for a full or partial refund if:

• Service could not be completed due to technical reasons.
• Issue was not resolved within warranty despite repeat visits.
• The refund request is made within 3 days of service completion.

6. What Is Not Covered

• Issues arising due to misuse, negligence, or unauthorized handling.
• Malfunctions due to external factors (e.g., voltage spikes).
• Change of mind or dissatisfaction unrelated to the quality of service.

7. Refund Process

If you believe you're eligible for a refund, please provide:

• Service invoice or order ID
• Details of the issue faced
• Photographs or videos (if applicable)

Our customer support team will respond within 48 hours of receiving a request.

8. Appointment Cancellations

You can cancel or reschedule your appointment up to 4 hours before your service time. Late cancellations may incur a minimum visit fee.

9. Policy Revisions

Urban Repair Service reserves the right to update this policy as needed. Any changes will be posted on this page with the revision date.

10. Contact Us

Need help? Get in touch with us: